Shipping

WILDERNESS LOG AND TIMBER COMPANY is not responsible for damaged or lost merchandise after it is delivered to or picked up by the carrier. Before accepting any shipment from a carrier, inspect it for external/internal damage, and report any damage to the carrier’s agent. Follow the carrier’s instructions. Then, report any damage to WL&T. We will work with you on ways to resolve the problem. Do not return any merchandise to us without authorization from WL&T.

Returns

Prior authorization from WILDERNESS LOG AND TIMBER COMPANY LLC. must be received before returning any merchandise. All returned items must be in new and saleable condition. There is a 15% restocking charge on returned merchandise after 30 days. Returns must be requested within 30 days and must be delivered within 60 days (returns will not be accepted after 60 days). When products are returned, please indicate whether you want credit on your account, your credit card, or returned in the form of a check. If the product was originally purchased with your credit card, according to the law, it must be returned to the credit card. All Special Orders will have an automatic restocking fee regardless of purchase - less 15% plus $25.00 handling. Custom Orders are non-returnable.

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